Terms of Sale
Website: flozz.io
Last updated: September 3, 2026
ARTICLE 1 — PURPOSE AND PROVIDER
These Terms of Sale govern the conditions under which Toussaint Digital LLC, a limited liability company registered in the State of Wyoming, United States, with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States, provides services marketed under the Flozz brand. Contact: contact@flozz.io.
Flozz services are available only to customers acting for business purposes. By placing an order, the Customer accepts these Terms of Sale, the applicable proposal or order form, and any applicable special terms.
ARTICLE 2 — FLOZZ SERVICES
Flozz primarily provides standardized business websites and optional services called Flozz Apps.
- Flozz Essential: a one-page business website containing the items stated in the offer, together with the hosting, backups, and technical maintenance specified in the contract;
- Flozz Visibility: all Flozz Essential features, with a one-page business website designed to turn visitors into inquiries, plus initial preparation of an existing, claimed Google Business Profile, up to 100 honest Google review requests per month, the selected booking option, chatbot access, and simple inquiry follow-up stated in the offer;
- Flozz Front Desk: the same one-page business website and features as Flozz Visibility, plus AI phone assistance in backup mode for unanswered calls and one included phone number, subject to the accepted offer and configuration; this backup coverage is distinct from the standalone Flozz AI Phone Assistant App;
- Flozz Apps: optional standard services that may include customer review requests, a Flozz calendar and reminders when selected, standalone inquiry and quote follow-up, a standalone Flozz AI Phone Assistant, or campaigns to reconnect with former customers whom the Customer is authorized to contact.
For Visibility and Front Desk, the Customer selects either a Flozz calendar with reminders or a button to the Customer’s existing booking system. The button does not include or imply synchronization or migration of calendars, contacts, availability, or payments. The website, proposal, or accepted order form states the exact scope, volumes, channels, deliverables, estimated timing, exclusions, and any usage charges for messages, calls, or other services. If an offer includes a phone number, introductory call minutes, or a maximum number of contacts in a campaign, only the allowance stated in the offer or accepted order form applies. Additional usage may be charged as stated there. A QR-code holder linking to the Customer’s Google review page is provided only after paid activation and full payment of the applicable setup fee. No service, support time, message, minute, conversation, change, or publication is unlimited unless expressly stated in writing.
ARTICLE 3 — PROPOSAL, ORDER, AND START OF SERVICES
An order becomes binding after written or electronic acceptance of the proposal or order form and payment of all amounts due before services begin. Flozz may request the content, access, approvals, legal information, and technical items needed before starting work. Any request outside the agreed scope may require a separate proposal.
ARTICLE 4 — PRICES, TAXES, AND PAYMENT
The applicable prices are those displayed or agreed when the order is placed, in the currency for the relevant market. Prices on the English-language US offer are stated only in U.S. dollars (USD). Prices stated in euros and U.S. dollars on their respective market offers are localized prices and are not automatic currency conversions. Taxes, withholding requirements, and invoicing obligations are applied according to applicable rules and the invoice.
Core Flozz subscriptions are billed monthly or, if the Customer selects an annual plan, once in advance for twelve (12) months at the price of ten (10) monthly payments. Ordinary Flozz Apps are billed monthly. Setup fees are charged in addition to subscription fees, are not included in the annual price, and are billed at the start according to the schedule in the accepted order form. Setup fees cover initial scoping, configuration, and production work. Once that work has started, setup fees are non-refundable unless mandatory law or a written agreement provides otherwise.
If a payment is late or fails, Flozz may suspend the start of services, ongoing work, support, or services after informing the Customer, without waiving any amounts due. Any applicable charges or penalties are those stated in the contract, on the invoice, and under applicable law.
ARTICLE 5 — TERM AND CANCELLATION
Flozz Essential, Flozz Visibility, and Flozz Front Desk are available either as monthly subscriptions with no minimum term or as annual plans paid in advance. Ordinary Flozz Apps are monthly subscriptions with no minimum term. For a monthly subscription, the Customer may cancel at any time through the channel shown in the Customer’s Flozz account or by emailing contact@flozz.io. Cancellation takes effect at the end of the monthly period already paid. The service remains active until that date, and no prorated refund is due for a period already started.
When the Customer selects an annual plan for Flozz Essential, Flozz Visibility, or Flozz Front Desk, twelve (12) months are paid in advance at the price of ten (10) monthly payments. The service remains active through the end of that paid twelve-month term. Setup fees are charged separately and remain due. The annual period already started is not refundable on a prorated basis unless mandatory law or a written agreement provides otherwise. Any renewal terms and any deadline for declining renewal must be stated in the accepted order.
Cancellation does not waive amounts already due, payment for completed work, setup fees, or usage-based charges already incurred, unless mandatory law or a written agreement provides otherwise.
ARTICLE 6 — CONTENT, ACCESS, AND CUSTOMER OBLIGATIONS
The Customer provides all required text, images, contact details, information, permissions, access, and approvals on time. The Customer represents that it has the necessary rights to all material it supplies and remains responsible for that material’s accuracy, lawfulness, and any notices required for its business.
The Customer must protect login credentials, keep domains and third-party accounts active, and inform Flozz of any change that may affect the services. A delay, withheld approval, or missing access may postpone delivery without liability to Flozz.
ARTICLE 7 — DELIVERY, APPROVAL, AND CHANGES
The accepted order form states the work stages, estimated timelines, and included review rounds. The Customer must provide consolidated feedback within the agreed period. If the Customer does not respond after a reminder and a reasonable period, Flozz may treat that stage as approved or suspend the schedule.
A simple change is a change to Customer-supplied content on an existing page. A new page or function, a redesign, a substantial rewrite, content research, a custom integration, or any other out-of-scope work is charged separately.
ARTICLE 8 — HOSTING, MAINTENANCE, AND THIRD-PARTY SERVICES
Flozz services may depend on hosting providers, telecommunications carriers, messaging services, search engines, social networks, payment services, and other third parties. Flozz does not control their availability, rules, pricing, or decisions. A feature may be adapted, suspended, or replaced if required by a provider, country, phone number, consent requirement, or local rule.
Maintenance and security operations may cause temporary interruptions. Flozz uses reasonable efforts to restore a service within its scope but does not guarantee uninterrupted availability.
ARTICLE 9 — MESSAGING, REVIEWS, AND CONTACT DATA
The Customer may use email, SMS, WhatsApp, calling, review-request, or reactivation features only for authorized recipients and lawful purposes. The Customer is responsible for demonstrating that its contact list and intended use are lawful; honoring consent choices, opt-outs, permitted contact hours, and local rules; and providing all required notices.
Flozz does not purchase contact lists and does not encourage fake reviews, rewards in exchange for a positive review, or misleading selection of only satisfied customers. Review requests must remain honest and unbiased.
ARTICLE 10 — DOMAIN, CONTENT, DATA, AND EXIT
The domain name belongs to the Customer when the Customer purchases it or may be transferred into the Customer’s name as agreed. Text, images, and data supplied by the Customer remain the Customer’s property.
On the effective cancellation date or at the end of the paid period, the website hosted by Flozz and all paid features are deactivated. If a Flozz account remains accessible, it is limited to any functions Flozz continues to provide for billing, reactivation, domain management or recovery, and available export requests. It does not keep the website, operational contact and inquiry tracking, automated tasks, or Flozz Apps active.
Data officially available for export may be provided in the available format, such as a contacts file. Flozz does not guarantee a complete export or perfect conversion of every setting, history, automation, or third-party feature.
The Customer must request any needed exports before the deletion date communicated by Flozz. When Flozz processes personal data on the Customer’s behalf, return or deletion follows the Customer’s choice and instructions, the contractual documents, and applicable legal obligations.
A website built on the Flozz platform is not delivered as a standalone file that can be immediately reused on another platform. A transfer of the current environment may be considered when technically possible, subject to the required fees, checks, and reconnections. Otherwise, migration or reconstruction on another platform requires a separate proposal.
ARTICLE 11 — INTELLECTUAL PROPERTY
After full payment, the Customer retains all rights in its own content and receives the rights expressly provided in the accepted order for work created specifically for the Customer. Toussaint Digital LLC retains its methods, templates, reusable components, structures, generic automations, know-how, internal tools, and pre-existing materials.
Unless the Customer objects in writing, Flozz may identify the Customer by name and display an already public deliverable as a work sample, without disclosing confidential information.
ARTICLE 12 — SUPPORT AND INCIDENTS
Support is provided through the channel and at the service level stated in the contract. Any stated response time is a target for the first response, not a guaranteed resolution time. Flozz will use reasonable efforts to address blocking incidents attributable to Flozz. Feature requests and work caused by a third-party account, removed access, an expired domain, or an external change may be charged separately.
ARTICLE 13 — CONFIDENTIALITY AND PERSONAL DATA
Each party must protect confidential information received from the other party. Data processing related to the flozz.io website is described in the Privacy Policy. When Flozz processes personal data of the Customer’s contacts on the Customer’s behalf, the applicable instructions, responsibilities, and safeguards are stated in the contractual documents.
ARTICLE 14 — REASONABLE EFFORTS AND NO BUSINESS-RESULT GUARANTEE
Flozz provides its services on a reasonable-efforts basis. Flozz does not guarantee a Google ranking, a number of reviews, inquiries, appointments, or sales, any revenue level, any response rate, or the availability of a third-party service. The Customer remains responsible for its offers, prices, response times, service quality, and business decisions.
ARTICLE 15 — LIABILITY
To the extent permitted by law, Toussaint Digital LLC is liable only for proven direct losses caused by a fault attributable to it. It is not liable for indirect losses, business interruption, data loss caused by the Customer or a third party, platform decisions, penalties arising from a contact list or content supplied by the Customer, or events beyond its control.
Except in cases of gross negligence, fraud, personal injury, or any other case in which a limitation is prohibited by law, total liability related to a service is limited to the greater of (a) the amounts actually paid for that service during the six (6) months before the event giving rise to the claim and (b) USD 500, including when no fees were paid during that period.
ARTICLE 16 — SUSPENSION, TERMINATION FOR BREACH, AND FORCE MAJEURE
In the event of a material breach, including nonpayment, unlawful use, a security risk, or a prolonged failure to provide essential information, the other party may require the breaching party to correct the issue within a reasonable period. If the issue is not corrected, the service may be suspended or terminated. If a renewal payment fails, Flozz may deactivate the website and paid features at the end of the period already paid, after any notices or payment attempts provided by the service. Flozz may suspend services immediately in response to an urgent security issue or clearly unlawful use.
Neither party is liable for a delay or failure to perform caused by an event reasonably beyond its control. If the situation continues, the parties will seek an appropriate solution or arrange for the services to end.
ARTICLE 17 — GOVERNING LAW AND DISPUTES
These Terms of Sale are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules, subject to any mandatory provisions applicable to the Customer. Before filing a legal action, the parties will attempt in good faith to resolve the dispute amicably for at least thirty (30) days, unless an urgent matter or legal deadline applies.
Flozz services are offered only to business customers and are not designed as consumer contracts. If a mandatory consumer-protection rule nevertheless applies, that rule prevails over any conflicting provision of these Terms of Sale.
ARTICLE 18 — GENERAL PROVISIONS AND CONTACT
If any provision is held invalid, the remaining provisions continue to apply. A party’s failure to exercise a right immediately does not waive that right. Contractual documents accepted electronically have the same effect as paper versions.
Toussaint Digital LLC, a limited liability company registered in the State of Wyoming, United States, with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: contact@flozz.io.