Terms and Conditions of Sale
Website: flozz.io
Last updated: August 9, 2026
ARTICLE 1 — PURPOSE AND PROVIDER
These Terms and Conditions of Sale govern the conditions under which Toussaint Digital LLC, a Limited Liability Company registered in the State of Wyoming, United States, with registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: contact@flozz.io. provides services marketed under the Flozz brand.
Flozz services are reserved for customers acting for business purposes. Any order implies acceptance of these Terms and Conditions of Sale, the proposal or order form and any applicable special terms.
ARTICLE 2 — FLOZZ SERVICES
Flozz primarily provides standardised business websites and optional services called Flozz Apps.
- Flozz Essential: a one-page business website with the items stated in the offer, together with hosting, backups and technical maintenance as specified in the contract;
- Flozz Visibility: a standardised multi-page business website, visibility functions and support as specified in the offer;
- Flozz Apps: optional functions that may include customer reviews, appointments, reminders, enquiry and quote follow-up, authorised former-customer reactivation, phone assistance, website conversations or other services offered after Flozz reviews the customer’s needs;
- Flozz SEO Engine: an service that improves Google visibility for WordPress websites and subject to the specific term and pricing conditions in Article 5 and the order.
The exact scope, volumes, channels, deliverables, timing, possible costs linked to messages, calls or other services used and exclusions are stated on the website, proposal or accepted order form. No service, support time, message, minute, conversation, change or publication is unlimited unless expressly agreed in writing.
ARTICLE 3 — PROPOSAL, ORDER AND START
An order becomes binding after written or electronic acceptance of the proposal or order form and payment of any amount due at the start. Flozz may request the content, access, approvals, legal information and technical items required before work begins. Out-of-scope requests may require an additional proposal.
ARTICLE 4 — PRICES, TAXES AND PAYMENT
Applicable prices are those displayed or agreed when the order is placed, in the currency for the relevant market. Euro and US-dollar prices are localised prices and are not automatic currency conversions. Taxes, withholding or invoicing obligations are applied according to applicable rules and the invoice.
Setup fees and subscriptions are invoiced according to the schedule in the order form. Setup fees cover initial review, configuration and production work; once work has started, they are non-refundable unless mandatory law or a written agreement provides otherwise.
If payment is late or fails, Flozz may suspend the start, work, support or services after informing the Customer, without waiving amounts due. Any charges or penalties are those stated in the contract, invoice and applicable law.
ARTICLE 5 — TERM AND CANCELLATION
Flozz Essential, Flozz Visibility, the WordPress option and ordinary Flozz Apps are monthly subscriptions with no minimum term. The Customer may cancel at any time through the channel shown in the account or by emailing contact@flozz.io. Cancellation takes effect at the end of the month or monthly period already paid; the service remains active until that date and no pro-rata refund is due for a period already started.
Only Flozz SEO Engine, reserved for WordPress websites, has an initial minimum term: either €995 per month per website with a six (6)-month initial commitment, or €9,950 for twelve (12) months paid in advance. After the first six months of the monthly plan, it continues monthly and may be cancelled at any time for the end of the monthly period already paid. The annual plan runs for the twelve months paid and is not refunded pro rata unless mandatory law or a written agreement provides otherwise.
Cancellation does not waive amounts already due, work completed, setup fees, usage-based charges already incurred or, for Flozz SEO Engine, the remaining minimum or annual term, unless mandatory law or a written agreement provides otherwise.
ARTICLE 6 — CONTENT, ACCESS AND CUSTOMER OBLIGATIONS
The Customer provides the texts, images, contact details, information, permissions, access and approvals required on time. The Customer warrants that it has the rights to supplied material and remains responsible for its accuracy, lawfulness and business-specific notices.
The Customer protects login details, keeps domains and third-party accounts active and informs Flozz of any change that may affect the service. Delayed approval or missing access may postpone delivery without liability for Flozz.
ARTICLE 7 — DELIVERY, APPROVAL AND CHANGES
Steps, indicative timelines and review rounds are set out in the order form. The Customer provides consolidated feedback within the agreed period. If there is no reply after a reminder and reasonable period, Flozz may treat the stage as approved or suspend the schedule.
A simple change concerns supplied content on an existing page. A new page, function, redesign, substantial rewrite, content search, custom integration or out-of-scope work is charged separately.
ARTICLE 8 — HOSTING, MAINTENANCE AND THIRD-PARTY SERVICES
Flozz services may depend on hosting providers, operators, messaging services, search engines, social networks, payment tools or other third parties. Their availability, rules, prices and decisions are outside Flozz’s control. A function may be adapted, suspended or replaced where required by a provider, country, number, consent rule or local law.
Maintenance and security operations may cause temporary interruptions. Flozz makes reasonable efforts to restore services within its scope but does not guarantee uninterrupted availability.
ARTICLE 9 — MESSAGING, REVIEWS AND CONTACT DATA
The Customer uses email, SMS, WhatsApp, calling, review-request or reactivation functions only for authorised recipients and purposes. The Customer must demonstrate that its contact list is lawful, respect consent, opt-outs, permitted hours and local rules, and provide required notices.
Flozz does not purchase contact lists and does not encourage fake reviews, rewards for positive reviews or misleading selection of only satisfied customers. Review requests must remain honest and unbiased.
ARTICLE 10 — DOMAIN, CONTENT, DATA AND EXIT
The domain name belongs to the Customer where purchased by the Customer or may be transferred into the Customer’s name as agreed. Texts, images and data supplied by the Customer remain the Customer’s property.
On the effective cancellation date or at the end of the paid period, the website hosted by Flozz and paid functions are deactivated. If a management area remains available, it is limited to functions maintained by Flozz for billing, reactivation, domain management or recovery and available export requests; it does not keep the website, contact-management tools, automatic tasks or Flozz Apps operating.
Officially exportable data can be provided in the available format, such as a contact file. A complete export or perfect conversion of every setting, history, automation and third-party function is not guaranteed.
The Customer must request any useful exports before the deletion date communicated to it. Where Flozz processes personal data on the Customer’s behalf, return or deletion follows the Customer’s choice and instructions, the contractual documents and applicable legal obligations.
A website built on the Flozz Platform is not delivered as a standalone file immediately reusable on another platform. A transfer of the current environment may be considered where technically possible, subject to fees, checks and reconnections. Otherwise, migration or reconstruction on another platform requires a separate proposal.
ARTICLE 11 — INTELLECTUAL PROPERTY
After full payment, the Customer retains rights in its content and receives any expressly agreed rights in work created specifically for it. Toussaint Digital LLC retains its methods, templates, reusable components, structures, generic automations, know-how, internal tools and pre-existing materials.
Unless the Customer objects in writing, Flozz may mention the Customer’s name and show an already public deliverable as a reference without disclosing confidential information.
ARTICLE 12 — SUPPORT AND INCIDENTS
Support is provided through the channel and at the level stated in the contract. Announced times are first-response targets, not guaranteed resolution times. Blocking incidents attributable to Flozz are handled reasonably; changes and issues caused by a third-party account, removed access, expired domain or external modification may be charged.
ARTICLE 13 — CONFIDENTIALITY AND PERSONAL DATA
Each party protects confidential information received from the other. Website data processing is described in the Privacy Policy. Where Flozz processes the Customer’s own contacts’ data on the Customer’s behalf, instructions, responsibilities and safeguards are set out in the contractual documents.
ARTICLE 14 — REASONABLE EFFORTS AND NO BUSINESS-RESULT GUARANTEE
Flozz provides services on a reasonable-efforts basis. No Google ranking, number of reviews, enquiries, appointments or sales, revenue level, response rate or third-party-service availability is guaranteed. The Customer remains responsible for its offers, pricing, response times, service quality and business decisions.
ARTICLE 15 — LIABILITY
To the extent permitted by law, Toussaint Digital LLC is liable only for proven direct loss caused by a fault attributable to it. It is not liable for indirect loss, business interruption, data loss caused by the Customer or a third party, platform decisions, penalties resulting from a contact list or content supplied by the Customer, or events beyond its control.
Except for gross negligence, fraud, personal injury or another case where limitation is prohibited, total liability related to a service is limited to the fees actually paid for that service during the six (6) months preceding the event giving rise to the claim.
ARTICLE 16 — SUSPENSION, TERMINATION FOR BREACH AND FORCE MAJEURE
For a serious breach, including non-payment, unlawful use, a security risk or prolonged failure to provide essential information, the other party may require the breach to be remedied within a reasonable period. If it is not remedied, the service may be suspended or terminated. If renewal payment fails, Flozz may deactivate the website and paid functions when the already-paid period ends, after the notices or payment attempts provided by the service. Immediate suspension is permitted for urgent security reasons or clearly unlawful use.
Neither party is liable for delay or non-performance caused by an event reasonably beyond its control. If the situation continues, the parties will seek an appropriate solution or arrange the end of the service.
ARTICLE 17 — GOVERNING LAW AND DISPUTES
These Terms and Conditions of Sale are governed by the law applicable to Toussaint Digital LLC, subject to mandatory provisions applicable to the Customer. The parties will seek an amicable solution for at least thirty (30) days before legal action, unless an urgent matter or legal deadline applies.
Flozz services are reserved for business customers and are not designed as consumer contracts. If a mandatory consumer-protection rule nevertheless applies, it prevails over any incompatible clause. The former European Online Dispute Resolution platform closed on July 20, 2025; enquiries should be sent directly to Flozz or the competent body.
ARTICLE 18 — GENERAL PROVISIONS AND CONTACT
If one provision is held invalid, the remaining provisions continue to apply. Failure to exercise a right immediately does not waive it. Electronically accepted contractual documents have the same value as paper versions.
Toussaint Digital LLC, a Limited Liability Company registered in the State of Wyoming, United States, with registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: contact@flozz.io.